HOW MAY WE ASSIST YOU?
Frequently Asked Questions (FAQs)
What sizes of
Beyond H2O Water are available for purchase and
delivery online?
Does
Beyond H2O™ Water have an expiry date?
How can
I be sure my order completed?
What if
I want to cancel my order?
What is
the return/refund policy?
Order Status, Shipping and Delivery
What are the
shipping and handling guidelines?
When
will my order be shipped?
When
will my order arrive?
Can I
check the status of my order?
I'm not
going to home to sign my package. Is that ok?
Do you
ship internationally?
What
are the payment options?
Do I
have to pay sales tax?
Shipping and Handling Rates
Returns & Exchanges
In-House
Returns
Mail Returns
From Online Purchases
Privacy, Security and Web Info
Privacy Policy
Terms of Use
Contact Us
By Mail
#170 - 13151 Vanier Place
Richmond, BC, Canada
V6V 2J1
By Email
customercare@beyondyours.com
What sizes of Beyond H2O™
Water are available for purchase and delivery
online?
Beyond H2O™ Water is available in the following
sizes:
12 x 500ml bottles (16.9 oz.) - 12 pack (1 case) -
$33.75 CAD
48 x 500ml bottles (16.9 oz.) - Monthly pack (4
cases) - $
168 x 500ml bottles (16.9 oz.) - Family pack (14
cases) - $
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Does Beyond H2O™ Water have a
expiry date?
Beyond H2O™ Water uses a standard "expiry" date for
all water sold in Canada and the United States. The
"best by" date can be found laser printed on the top
half of each Beyond H2O
Water bottle. This applies
to unopened bottles.
While the federal government does not require an
expiration date, certain states have individual
requirements. According to the United States
Department of Food and Agriculture (FDA), which
regulates bottled water in the United States:
"Bottled water is considered to have an indefinite
safety shelf life if it is produced in accordance
with Current Good Manufacturing Practice (FDA
regulations for the processing and bottling of
bottled drinking water) and quality standard
regulations and is stored in an unopened, properly
sealed container. Therefore, FDA does not require an
expiration date for bottled water..."
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How can I be sure my order
completed?
Once your order completes, you will receive an order
number and most importantly a confirmation e-mail
from us with your order details. If you do not
receive a confirmation e-mail, a) your order did not
complete or b) you did not supply a valid e-mail
address. Please be sure you are using a valid e-mail
address before placing your order. Please contact
customer service at
customercare@beyondyours.com with any ordering
problems.
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What if I want to cancel my
order?
Order cancellations must be made within 24 hours of
placing the order. Please contact customer service
at
customercare@beyondyours.com.
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What is the return/refund
policy?
We are unable to refund any purchases from the time
your order is shipped until your product is received
by you. If you are not completely satisfied with
your purchase after receiving your Product, please
review our return policy to determine your preferred
method of return.
We want to make sure you're completely satisfied
with your purchase of Beyond H2O water. If you're
not completely satisfied with Beyond H2O water, we
will gladly exchange or refund your unused portion
within 10 days of the sale date.
For full refund of a Product, we need the order
confirmation or record of purchase in our system.
The Product must be in its original condition.
Credits will only be issued to the credit card used
for the original purchase. We reserve the right to
limit the number of returns permitted.
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What are the shipping and
handling guidelines?
Delivery within 3 - 5 business days for orders
placed by 12:00 noon (PST) Monday-Friday. We do not
ship or deliver on Saturday or Sunday. Orders placed
after 12:00 noon (PST) Friday, Saturday or Sunday
will be processed Monday. Deliveries are not
available for orders shipped to P.O. Boxes.
Please allow 1 day for processing.
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When will my order be shipped?
It usually takes about one business day for us to
process your order. As soon as we've verified all of
your information, your order will ship and we'll
send you a shipping confirmation email.
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When will my order arrive?
Shipments via UPS Standard Ground delivery will
arrive within 3-5 business days from the date it is
shipped.
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Can I check the status of my
order?
Once you've placed an order, you can check its
status at any time. Just sign into My Account and
click on "View Orders." As soon as your order ships,
we'll send you a shipping confirmation email that
will also contain your tracking information. Please
contact Customer Services at
customercare@beyondyours.com
with any questions regarding your order.
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I'm not going to be home to
sign for my package. Is that ok?
Please note that all orders over $400 require a
signature upon delivery.
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Do you ship internationally?
No. We currently only ship within the United States
and Canada.
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What are the payment options?
We accept Visa, MasterCard, American Express,
Discover. At this time, we do not accept personal
checks, money orders, or any other form of payment.
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Do I have to pay sales tax?
We honor each province/state's guidelines concerning
sales and use tax, determined by the destination
address of your shipment. We are required by law to
charge tax. Some provinces and states may be exempt.
For shipments to the United States, please call or
email us for duty and tax rates. These charges are
non-refundable, unless you are returning something
that is the result of our error. If that is the
case, please contact Customer Services at
customercare@beyondyours.com.
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Shipping and Handling Rates
Shipping charges are based on
your location and the total weight of your order.
Shipping will be calculated for you at the time of
checkout.
Standard Delivery to (CANADA)
Order usually arrives within 3-5
business days (for in-stock items only).
Standard Delivery to (USA)
Order usually arrives within 3-5
business days (for in-stock items only).
When you place an order with BeyondYours.com, you
authorize our customs broker to act as your agent
with U.S. customs to clear merchandise and process
all duties and taxes.
BeyondYours.com will handle all merchandise returns
and refund claims on your behalf. By waiving and
transferring your right to receive the refund of
duties and taxes to BeyondYours.com's customs
broker, we can refund the duty and taxes quickly and
directly to you if applicable.
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In-House Returns
Any product physically purchased direct from Beyond
Yours Marketing, Inc. may be returned to our
corporate facility provided that it meets the
return/refund policy guidelines.
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Mail Returns From Online
Purchases
You may return any merchandise purchased online
direct via mail provided that the return meets the
guidelines described below. Merchandise purchased
direct through our customer service department,
which meets the return guidelines above, may be
returned via mail to our corporate offices.
***
Before returning anything by mail to us,
you first must obtain a Return Authorization Ticket
Number ("RA"). Please email
customercare@beyondyours.com.
Any returns mailed to us without a
pre-approved RA may be refused without notice,
automatically returned, and a handling fee assessed.
An RA is valid for 15 days.
You will be responsible for all shipping and
insurance charges for returns, unless otherwise
indicated. If you choose not to insure your package,
and we do not accept return of the Product, you will
be responsible for any loss or damage. Upon our
acceptance of the merchandise in like new condition
in conformity with this policy, the purchase price
will be credited to your credit card or a mail
refund check may be issued for a purchase made.
Allow 14 days (not including delivery time for mail
refunds) from when we accept your returned Product
for the processing of your credit. For Product that
we verify to be defective, we will reimburse you for
your original shipping expense on the Product that
you return or exchange.
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